C
CK
When placing an order, there is an option to select "Priority Processing" for purchases that are time-sensitive. It says to improve processing speed by 60% but also that it's not a guarantee, which is fair I guess.
I often submit purchase requests for Mercari where most of the time, purchases are processed automatically by a bot so in those cases I don't select priority, because why would I pay extra when the bot purchases almost immediately? Problem is however: the bot doesn't always purchase
all
the items in the order. No idea what causes that, if there are any particular terms in the listing description or shipping options that flagged it?
For example: I put in a request for 3 items, one of which I would've selected priority for but, because I know the bot exists, I didn't. The other 2 items I included because of the variable service fee, but little did I know that it ended up purchasing these 2 items and not the one I had put the order in for in the first place... I've had this happen before and it worked out fine thankfully and I hope it will in this case as well. Still, it doesn't say why one of the items is not automatically purchased while the other 2 were.
In another scenario, I was eyeing an auction on Mercari that started on a Saturday and ended the next Sunday. I had submitted my order on Saturday (to be fair, I placed the order around 10PM JST) and since I know the buying service is available on weekends, I had hoped my bid would be placed within 24 hours. Unfortunately, the bid ended up not being placed at all because the order wasn't processed until Monday. Ofcourse, priority would've helped here but I only realized that shortly after I placed the order and it's not possible to add it once it's placed. I also can't tell how busy the purchasing queue is so I personally find it tricky to determine when/if I should apply priority or not for Mercari purchases.
In short, I'd like to see the following improvements:
  • Add more transparency about Mercari bot purchases; show a message if/why it fails to give a better idea on which cases it's safe to rely on the bot
  • Allow adding priority after an order is placed
  • Add a queue indicator to make it easier to gauge whether or not to apply priority (a simple colored dot would suffice, like green = short queue, orange = medium queue, red = long queue)
Thank you kindly in advance.